Privacy Policy

1. Introduction

Legacy Cleaning ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us, use our website, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: First name, last name, phone number, email address, and home address.
• Service Information: Details about services requested, property information, and job notes.
• Communications: Records of text messages, phone calls, or other communications between you and Legacy Cleaning.
• Usage Data: Information about how you interact with our website, including browser type, pages visited, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill window cleaning and related services.
• Send appointment reminders, quotes, invoices, and service updates.
• Send recurring automated marketing text messages if you have opted in to SMS communications.
• Respond to inquiries and customer service requests.
• Improve our website and services.
• Comply with applicable laws and regulations.

4. SMS / Text Message Communications

By opting in to SMS communications through our website or by providing your phone number and consenting, you agree to receive recurring automated marketing and informational text messages from Legacy Cleaning. These may include appointment reminders, quotes, promotions, and service updates.

• Consent is not a condition of purchase. You may receive our services without consenting to marketing texts.
• Message and data rates may apply. Check with your mobile carrier for details.
• To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
• For help: Reply HELP or contact us directly at (586) 298-2553.
• Message frequency varies based on your interactions with us.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (e.g. scheduling software, SMS platforms), subject to confidentiality obligations.
• If required by law, court order, or governmental authority.
• To protect the rights, property, or safety of Legacy Cleaning, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us directly.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at (586) 298-2553.

8. Cookies & Tracking

Our website may use cookies or similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect site functionality.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: